Privacy Policy

1. Introduction

Boatstay ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Booking and payment information
• Identity verification documents when required
• Communication preferences and correspondence

Technical Information

• IP address and browser information
• Device information and operating system
• Usage data and website analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our boat booking services
• To process payments and prevent fraud
• To communicate with you about bookings and services
• To improve our website and user experience
• To comply with legal obligations
• With your consent, to send marketing communications

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To fulfil our booking services
• Legitimate interests: To improve our services and prevent fraud
• Legal compliance: To meet regulatory requirements
• Consent: For marketing communications and non-essential cookies

5. Your Rights

Under UK data protection law, you have the following rights:

• Right of access: Request copies of your personal data
• Right to rectification: Correct inaccurate personal data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Transfer your data to another service
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent

6. Data Sharing and Third Parties

We may share your information with trusted third parties including payment processors, boat owners, and service providers who help us operate our platform. We ensure all third parties have appropriate data protection measures in place.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, typically up to 7 years for financial records and 3 years for marketing data, unless a longer retention period is required by law.

8. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the UK authorities.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with the law.